In-Store Collect, Delivery and Payment
- All tables are shipped in boxes and REQUIRES ASSEMBLY. Enjoy DIY! If you need installation services please contact us. Fees apply.
- Free delivery is offered to Sydney, Melbourne & Brisbane metropolitan area ONLY.
- Super cheap freight is offered to other areas, please send us your POSTCODE & SUBURB for shipping quote.
- Items will be delivered to the Front door / Garage at ground floor only. Requesting help move in or upstairs will occur extra. If you need this please contact us prior to purchase.
- Package carton boards collection service is available with installation. Extra $30 fees apply.
- Please allow 5-10 working days for handling and shipping.
- Please confirm DELIVERY ADDRESS and BEST CONTACT NUMBER with us after purchase.
- Please note due to weight and size of the merchandise, an able bodied person is required to help unload.
- For LOCAL PICKUP & INSPECTION, please visit our WAREHOUSE / SHOWROOM.
- Due to the volume of pick-up orders, please give at least one day notice in advance when you come into the store to collect your items.
- Please note: we will require our customers to provide a parking space for our installation service. However, if no parking space is provided, additional charges will apply.
- Assembly services are available for in-store and online purchases. Generally, our waiting period will be approximately 2-3 weeks after the full payment has been received. Additional charges may apply for urgent / specified time assembly services
Documents Needed for In-store Collect and Delivery
To collect your order in-store or receive the delivery, you will be required to provide the following documents:
- 1. Order confirmation email (Hard or soft copy)
- 2. Photo ID, if you authorised another person to collect your parcel, they will require photo ID to sign for
- 3. Credit card used to purchase the order (if applicable)
TERMS & CONDITIONS
Free Delivery Service
Please read following terms & conditions carefully and make sure that you can comply with all of them. If not, please refer to ADD-ONS to choose a suitable service we provided for you with a reasonable charge.
An acknowledgement of receipt of the goods in good order and condition shall, in the absence of compelling evidence to the contrary, be conclusive in favor of TR Sports that the goods were delivered and received without any loss or damage.
For SMALL Items (eg. billiards accessories / table tennis accessories / air hockey accessories / basketballs etc.),
We provide FREE SHIPPING to most residential and business addresses across Australia, however some remote areas will incur a delivery fee. Orders are shipped every business days (excluding public holidays). The actual delivery time depends on freight company and your location. We have no control over their service.
For LARGE Items (eg. game tables, furniture, basketball system etc.)
- Delivery time is subject to our standard delivery lead times. You will be notified at least ONE DAY before via SMS and email.
IF NO ONE AT HOME,
- Authorize us to leave at the front door/garage.
- Or change time before delivery, which could cause delay.
- Items will be delivered to the front door / garage at ground floor ONLY. (Installation is not included)
- ONE MAN DELIVERY. At least an able bodied person has to HELP UNLOAD. It also applies to our installation service.
- If you encounter any difficulty with FREE DELIVERY SERVICE/INSTALLATION SERVICE. WE ALSO PROVIDE 2 OR MORE PERSONS TO HELP THE DELIVERY JOB. EXTRA FEES WILL APPLY. PLEASE CONTACT US FOR DETAIL.
PLEASE NOTE: Our workers are not allowed to unload goods alone with no assistance. Sometimes they do it all out of kindness because of asking for help. However, the person who asks for help should take responsibility for any accident.
According to HAZARDOUS MANUAL TASKS POLICY developed by Safe Work Australia, workers may be at risk in the workplace due to lifting or carrying heavy loads alone with no assistance such as sprains and strains of muscles, back injuries, soft tissue hernias and so on.
We also provide these services with reasonable charges to meet all customers’ needs. If you need please contact us in advance.
- Moving goods in or upstairs — varies (contact us for a quote)
- Taking away package cartons after installation — $30
- Delivered by a specific time — varies (contact us for a quote)
- Two men delivery — varies (contact us for a quote)
- Installation — varies (contact us for a quote)
|Do you ship to my area?|
• We deliver Australia wide.
• Super cheap freight is offered, please send us the postcode & suburb for shipping quote.
• Both door-to-door delivery and interstate depot-pickup services are provided.
|What are my payment choices?|
|During the checkout process you may choose any of our current payment options and continue to place your order. Please note that we will not ship your order until we receive payment from you.|
|When will my order ship and what are my shipping charges?|
|As shipping cost varies to different areas, it will not be automatically calculated prior to submitting your payment information. We will send you a separate PayPal invoice for shipping. And we will dispatch your order shortly after we receive payment from you.|
|What is the return policy?|
|Please see our Terms & Conditions for complete details regarding our return policy.|
T&R Sports will not be liable for inadequate performance to the extent caused by a condition (for example, severe weather or natural disaster, the act of war or terrorism, riot, labour condition, governmental action, and Internet disturbance) that was beyond the reasonable control; and that the party was not in a position to or was unable to prevent the event’s consequences.