Merchandise Exchange & Refund Policy
- T & R International Pty Ltd offers a 14-day return-exchange-refund policy on all products unopened
or unused and returned in its original condition. Customers must present original sales receipt for all
returns and exchanges.
- Please note these special specifications:
1) Refunds will be credited back to the original method of payment.
2) Cash or cheque refunds over $50.00 will be issued by cheque from the Head Office of T & R
International Pty Ltd and mailed within 14 business days of the return.
3) For damaged or defective merchandise return, we'll refund the original price of the item.
4) The return policy does not cover damages caused by misuse,
abuse, incorrect assembly, irregular maintenance and physical damages.
5) For merchandise purchased online, please email us at firstname.lastname@example.org to notify us
of your intent to return the merchandise, please note the reasons why and include your transaction
number. The buyer is responsible for the return shipping fees. A credit will be issued once the
merchandise has been received.
6) For merchandise purchased in store, please inspect your merchandise at the time of delivery and
pick-up. In the case of damaged or defective merchandise please contact the store where the item
was purchased within 24 hours of reception. No claims will be accepted after this time period.
7) In order to provide more thoughtful service, let customers get peace of mind. For the return reason like changing mind after opened the boxes or assembled items, we might consider to accept the return after communication. A 20% restocking fee will be charged for these returns.
8) No refunds will be issued on shipping, delivery and installation fees.
9) All items must be returned in new and resalable condition in order to obtain credit. T & R International Pty Ltd reserves the right to determine the condition and salability of returned items. All returns are subject to approval by T & R International Pty Ltd.
10) T & R International Pty Ltd reserves the right to refuse any return or exchange under certain
- All products are under ONE YEAR WARRANTY.
- All of our merchandise are under excellent and strict quality control. However, if there is a manufacturer fault, please inform us within 3 days of receiving
merchandise. We'd like to offer an exchange or replace the faulty part.
- Items damaged during shipment will be replaced. Please sign "Receive as Damaged" on consignment note so that we can file a claim with courier
- Damages caused by misuse, abuse, incorrect assembly, irregular maintenance and physical damages are not covered in the warranty.
- There will be a non-refundable 20% restocking fee for all other returned items (unless there was an error on our part). Return shipping will be paid by
the buyer and a refund will be initiated within 3-5 business days of receiving returned item.
- This warranty policy is only valid for use of the product for home or light commercial use. If you want to use the product for commercial purposes, this warranty is inapplicable and please contact us for more commercial model options and advise related warranty policy.